Refund policy

Last updated: November 12, 2026

Start any request by emailing basedcorpindustries@gmail.com with your order number, a short description of the issue, and photos where relevant. Please do not send items back without contacting us first.

CP-09 Returns, Refunds & Exchanges

9.1 Change of mind: exchanges. If you are unhappy with your order for a reason that is not a defect, damage, or our error, you may request an exchange within 30 days of delivery. Items must be unused, complete (wrap, cable with controller, adapter, remote and zip ties), and in the original packaging. You may exchange for another item from our exchange list (see 9.4) or receive store credit.

9.2 Change-of-mind shipping. For change-of-mind exchanges, you pay the cost of returning the item; we pay the cost of shipping the exchange to you within the US.

9.3 Not eligible for change-of-mind exchange. Items that have been installed outdoors, cut, altered, or damaged after delivery; items missing components; and items requested after the window in 9.1.

9.4 Exchange list. Our support team will tell you which items are currently available for exchange when you contact us. The list may change over time.

9.5 Refunds. Refunds are issued for: items that arrive defective or damaged (CP-10); wrong items sent (CP-10); parcels lost or not delivered (CP-04 of our Shipping Policy); orders cancelled before they ship; and billing errors. Refunds go to the original payment method within 5 business days of approval; your bank may take longer to post them.

9.6 Subscription orders. Subscription orders are covered by this policy in the same way as one-time orders. If you cancel your subscription after a renewal was already charged, contact us before that renewal ships and we will cancel and refund it; once shipped, it is treated like any other order under this policy. See our Subscription Policy.

9.7 Order changes and cancellations. Email us as soon as possible to change or cancel an order. We can do so only before it ships.

CP-10 Defective, Damaged & Incorrect Items

10.1 If your wrap arrives defective or damaged, or stops working within 90 days of delivery under normal use, email us with photos or a short video showing the problem.

10.2 We will send a free replacement or refund the item, at your choice. We may ask you to return the faulty item at our cost, or to dispose of it if return shipping is impractical.

10.3 If we sent the wrong item or a component is missing, we will ship the correct item or part at no cost to you.

Your legal rights

Nothing in this policy limits any warranty or consumer right you have under applicable law, including rights relating to products that are defective or not as described.