AGB

Last updated: November 12, 2026

These Terms of Service govern your use of treelamora.com and any purchase you make from Tree Lamora ("we", "us"). By placing an order you agree to these Terms and to our Shipping Policy, Refund & Exchange Policy, Subscription Policy and Privacy Policy, which are part of these Terms. Our store is hosted on Shopify. Contact: basedcorpindustries@gmail.com.

CP-01 Orders, Pricing & Payment Authorization

1.1 Order acceptance. Your order is an offer to buy. We accept it when we ship it. We may decline or cancel an order (for example, for suspected fraud, an obvious pricing error, or an item being unavailable); if we do, we refund any amount charged.

1.2 Pricing errors. If a product is listed at an obviously incorrect price because of a technical or typing error, we may cancel the order and refund you, or contact you to confirm the correct price before shipping.

1.3 Payment authorization. By submitting payment you confirm that you are authorized to use the payment method and authorize us to charge it for the order total, and, for subscriptions, for each renewal described in the Subscription Policy.

1.4 Availability. Products are subject to availability. If an item becomes unavailable after you order, we will notify you and offer a refund or an alternative.

1.5 Taxes. Prices exclude applicable taxes unless stated at checkout.

CP-02 Product Descriptions & AI-Enhanced Imagery

2.1 Specifications. The product description, "What's in the box" and "Details" sections state what you receive. The Tree Lamora™ Smart Tree Wrap is a 16 ft illuminated mesh light wrap with multi-color (RGB) lighting and multiple light modes. Each wrap includes one 16 ft wrap, a USB power cable with controller, a power adapter, a remote control and zip ties.

2.2 AI-enhanced imagery. Some images and videos on our store and social media are created or enhanced with AI tools to show how the wrap can look on different trees, homes and settings, including lighting effects and before/after scenes. These images are illustrations.

2.3 What may differ. Actual brightness, color, coverage and appearance depend on your tree's size and shape, the number of wraps used, how it is wrapped, the light mode, and ambient light. Covering a full tree and its branches usually requires more than one wrap (see our FAQ, "How many do I need?").

2.4 What does not differ. AI imagery is never used to show features the product does not have. The specifications in 2.1 and on the product page describe the physical product. If the product you receive differs materially from those specifications, it is covered by CP-10 of our Refund & Exchange Policy.

CP-11 Customer Support & Dispute Resolution

11.1 Email basedcorpindustries@gmail.com with your order number. We reply within 2 business days.

11.2 How we handle a problem. We (a) ask you to describe the issue and provide photos where relevant; (b) determine whether it involves a defect, shipping damage, an incorrect item, a delivery problem, a billing question, or a change of mind; (c) apply the matching policy; (d) offer the remedy that policy provides; (e) confirm the resolution to you in writing; and (f) if you are not satisfied, escalate it for a second review and respond within 5 business days.

CP-12 Payment Disputes & Chargebacks

12.1 Contact us first. Most order problems can be fixed faster by contacting us than by filing a dispute with your bank, and we encourage you to do so. You remain free to contact your card issuer at any time; nothing in these Terms limits your legal rights to dispute a charge.

12.2 Records we keep. For every order we keep: the order and payment record; checkout and subscription consent records; order confirmation and renewal emails; fulfillment, tracking and carrier delivery records; the product page as it appeared at the time of purchase; our correspondence with you; and any refund, replacement, exchange or cancellation.

12.3 Responding to disputes. If a payment is disputed, we may provide these records to the payment processor and card issuer to show that the transaction was authorized and fulfilled. If a dispute is filed for an order we have already refunded or replaced, we will provide that record.

12.4 If we find that a charge was made in error, we will refund it promptly.

CP-13 Fraud Prevention & Order Verification

13.1 We screen orders for fraud using Shopify's fraud analysis and may hold, verify or cancel orders that show signs of fraud, including mismatched billing and shipping details, multiple orders with different cards, or duplicate orders.

13.2 If we cannot verify an order, we cancel it and refund any charge.

General

Use of the site. You agree not to misuse the site, interfere with its operation, or use it for unlawful purposes.

Reviews and content. Reviews you submit must be truthful and about your own experience. We may moderate content that is unlawful or abusive.

Limitation of liability. To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. This does not limit liability that cannot be limited by law, or your statutory consumer rights.

Changes. We may update these Terms. The version in effect when you place an order applies to that order.